Thank you for shopping at TRUE NUTRITION.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DEFINITIONS
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TRUE NUTRITION, MOGA, PUNJAB.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to TRUE NUTRITION, accessible from https://truenutrition.in
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER CANCELLATION RIGHTS
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: orders@trunutrition.in
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and You will not incur any fees for such reimbursement.
CONDITIONS FOR RETURNS
- Do not Accept any product which seems to be tampered by the courier services.
- Please make a video while opening the Packaging as a supporting proof.
- Do not break the seal of the product if you have any doubts/questions about authenticity.
- Once the product seal is broken, we do not accept return/replacement for the product
- WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. If there is any concern, you need to raise it to Brand and there is no return/replacement for the same.
We won’t be able to accept any return/replacement if the above points are not being followed.
Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to respective brands.
We offer you complete peace of mind while ordering at https://truenutrition.in – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. 2 way shipping charges (both side traveling) will be deducted from the refunded amount.
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RETURNING GOODS
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
TRUE NUTRITION, OPPOSITE RAILWAY CROSSING, AKALSAR ROAD, MOGA, PUNJAB 142001
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
GIFTS
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: orders@trunutrition.in
