To verify the authenticity of the product you need to scan the QR code given on the product label.

You should check Hologram, Batch Number, MRP Sticker, Importer’s Sticker, Expiry Date, Packaging and Nutritional Facts before opening the product.

Please Note: Raise your concern within 7 business days from the product receiving date. If the product is found open before checking all these factors, then the product will not be accepted for return.

We are not providing the COD payment option for now. You will be notified once we started this facility by email (if subscribed).

You can pay the amount online by using Credit/Debit Card, Netbanking, Wallet Payment etc. from our payment gateway.

There are zero hidden charges when you make a purchase on True Nutrition. 

Initial Step:

You can provide us the details like order number, product details, and payment mode used while making a purchase at care@truenutrition.in mentioning the same above details.

Next Step:

• Our customer support team will check if your debited amount is received in our payment gateway then we will process your order or we will refund you within 5-7 working days as per your choice.
• If your debited amount is received by any 3rd part payment gateway (for e.g Paytm or Mobikwik) then we will raise the concern to the 3rd party and will guide them to initiate the purchase process or refund within 5-7 working days as per your preference.

Further Step:

If the amount received in your bank gateway/credit card gateway then you can contact your bank and can raise the concern, the time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this.

Please Note – If your bank denies your stored amount in their respective gateway then we request you to mail us with your bank statement (date of deduction to till date).